Ferrari's Chief Marketing Officer, Enrico Galliera, firmly denied allegations suggesting that the company's dealerships were coercing clients into acquiring the newly launched all-electric Luce. These rumors, initially reported by Bloomberg, hinted that customers might risk losing their elite status or access to future exclusive models if they didn't purchase the Luce.
Galliera explicitly stated in an interview with Automoto.it that the circulating market rumors regarding the Luce were unfounded. He clarified that the company's strategy has consistently positioned the Luce for a different customer segment, not exclusively for established Ferrari owners, though they are certainly welcomed.
The Chief Marketing Officer further elaborated on the detrimental effects such a coercive sales tactic would have on Ferrari. He explained that discontented customers would inevitably become 'negative ambassadors,' tarnishing the brand's esteemed image and fostering adverse public opinion. Additionally, a forced sales approach could lead to rapid resales of Luce models, depreciating their value and disrupting the pre-owned market.
While declining to disclose precise order figures for the Luce, Galliera confirmed that the vehicle's sales performance is in line with Ferrari's expectations. He also highlighted that current orders are evenly distributed between individuals new to the Ferrari brand and those who are already loyal customers.
The rumors regarding mandatory Luce purchases stemmed from suggestions by various collectors and industry insiders, as reported by Bloomberg. These sources, who remained anonymous due to privacy concerns, insinuated that acquiring a Luce could be a prerequisite for customers to maintain their privileged status and access future limited-edition Ferrari model